Remote Live Chat Assistant

Job Description:

Pratt & Whitney Canada Corp is seeking a Remote Live Chat Assistant to join our team based in Vancouver, British Columbia. This part-time, associate-level position requires a minimum of two years of experience in customer service or a related field.

Responsibilities: - Provide real-time customer support through live chat to assist with inquiries, complaints, and technical issues. - Manage multiple chat sessions simultaneously while maintaining high levels of customer satisfaction. - Use problem-solving skills to quickly and effectively resolve customer issues. - Collaborate with internal teams to escalate unresolved issues and provide feedback for process improvement. - Maintain a positive and professional attitude in all customer interactions. - Adhere to company guidelines and policies regarding customer communication and data privacy.

Requirements: - Confident and resilient personality traits to effectively handle challenging customer interactions. - Strong strategic planning skills to prioritize tasks and manage time effectively. - Excellent presentation skills to communicate information clearly and professionally to customers. - Ability to work independently and adapt to changing customer needs. - Proficient in typing and digital communication tools. - Fluency in English (additional languages a plus).

Benefits: - Remote work flexibility to accommodate personal schedules. - Paid overtime for exceeding performance expectations. - Medical coverage for part-time employees.

Working Environment: At Pratt & Whitney Canada Corp, we believe in giving back to the community through corporate social responsibility initiatives. As a Remote Live Chat Assistant, you will have the opportunity to contribute to these efforts and make a positive impact on society.

Deadline to Apply: Interested candidates should submit their applications by July 14, 2024.

Equal Opportunity Statement: Pratt & Whitney Canada Corp is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.