Live Chat Assistant - Work from home

Responsibilities: - Respond to customer inquiries and provide assistance through live chat on the Sherwin-Williams website - Assist customers with product information, pricing, orders, and returns - Utilize problem-solving skills to address customer concerns and find solutions - Maintain a positive and professional attitude while interacting with customers - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Passion for helping others and providing exceptional customer service - Demonstrated leadership skills and experience managing people - Proficient in using computers and technology - Comfortable working from a remote location and using live chat software - High school diploma or equivalent

Personality traits: - Passionate about helping customers and providing a positive experience - Independent and self-motivated to work from home with minimal supervision

Soft skills: - Leadership skills to guide and support team members - People management skills to effectively interact with customers and colleagues

Benefits: - Paid sick leave to ensure employees can take care of their health - Free accommodation for a comfortable work-from-home experience - Vision insurance to support employees' eye health

Working environment: At Sherwin-Williams, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and supportive atmosphere leads to better results and happier employees.

Deadline to apply: 2024-06-28

Equal opportunity statement: Sherwin-Williams is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.