Remote Live Chat Associate

Job Description:

We are looking for a motivated and driven Remote Live Chat Associate to join the Goldman Sachs Group team in Toronto, Ontario, CA. As an Associate Level position, you will be responsible for providing exceptional customer service through live chat interactions with clients. This part-time role requires a minimum of 2 years of experience in a customer service or sales role.

Responsibilities: - Respond to customer inquiries through live chat in a timely and professional manner - Assist clients with account-related questions and provide information on financial products and services - Identify and escalate potential issues to the appropriate team members - Maintain accurate records of customer interactions and transactions - Continuously improve customer satisfaction by actively listening and responding to feedback - Collaborate with team members to achieve performance goals and targets

Requirements: - Motivated and driven individual with a passion for providing exceptional customer service - Strong people management and presentation skills - Ability to multitask and prioritize in a fast-paced environment - Excellent written and verbal communication skills - Proficiency in Microsoft Office and customer service software - Must have a reliable internet connection and a quiet workspace - Experience in the financial services industry is a plus

Benefits: - Company transportation for work-related travel - Company-provided equipment for remote work - Training and professional development opportunities to enhance your skills and knowledge

Working Environment: As a Remote Live Chat Associate at Goldman Sachs Group, you will have the opportunity to continuously learn and adapt to stay ahead in a rapidly changing world. We value innovation and creativity, and encourage our team members to think outside the box to deliver exceptional customer service.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: Goldman Sachs Group is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.