Live Chat Associate

Job Description:

Covenant House Vancouver is seeking a driven and motivated individual to join our team as a Live Chat Associate based in Montreal, Quebec. As a Live Chat Associate, you will be responsible for providing excellent customer service and support through our online chat platform.

Responsibilities: - Engage with customers via live chat to assist with inquiries, provide product information, and resolve any issues they may have - Maintain a positive and professional attitude while interacting with customers - Use active listening skills to understand customer needs and offer personalized solutions - Collaborate with other team members to ensure consistent and effective communication - Meet and exceed performance goals for customer satisfaction, response time, and resolution rate - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Handle sensitive information with confidentiality and discretion

Requirements: - 1 year of experience in customer service or a related field is preferred - Excellent written communication skills with a strong attention to detail - Ability to multitask and prioritize responsibilities in a fast-paced environment - Resilient and able to remain calm under pressure - Energetic and enthusiastic personality with a passion for helping others - Strong presentation and persuasion skills to engage with customers effectively - Comfortable using technology and online chat platforms - A commitment to providing outstanding customer service - Fluency in French and English is required

Benefits: - Travel and spending expenses covered - Employee discounts on company products and services - Joining bonus for successful candidates

Working Environment: At Covenant House Vancouver, we have a strong focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and support to all customers, and we strive to create a positive and collaborative work environment.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Covenant House Vancouver is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.