Live Chat Associate

Job description:

Goldman Sachs Group is seeking a part-time Live Chat Associate to join our team in Toronto, Ontario, CA. The ideal candidate for this Associate level position will have at least 4 years of relevant experience and possess the personality traits of being adaptable and dedicated.

Responsibilities: - Communicate with clients through live chat to provide information, resolve issues, and offer support - Manage multiple chat conversations simultaneously, ensuring timely responses and excellent customer service - Collaborate with colleagues in different departments to gather necessary information and resources for clients - Document chat interactions and maintain accurate records of client communications - Identify and escalate complex issues to senior team members for resolution - Stay informed about company products and services to effectively assist clients with their inquiries

Requirements: - Bachelor's degree in a related field or equivalent work experience - Strong written and verbal communication skills - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office and chat software platforms - Prior experience in customer service or chat support roles preferred - Presentation and persuasion skills to effectively communicate with clients - Ability to adapt to changing priorities and client needs

Benefits: - Travel and spending expenses covered for work-related activities - Remote work flexibility for improved work-life balance - Profit sharing opportunities based on individual and company performance

Working environment: At Goldman Sachs Group, we prioritize employee well-being through health and wellness initiatives. Our inclusive and collaborative culture promotes professional growth and personal development for all team members.

Deadline to apply: June 23, 2024

Equal opportunity statement: Goldman Sachs Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.