Live Chat Associate - Work from home

Job Description:

We are looking for a dynamic and customer-focused Live Chat Associate to join our team at SunTrust Banks. This is a part-time, work from home position based in Montreal, Quebec, CA. The ideal candidate will have at least 3 years of experience in customer service and a strong background in banking or financial services.

Responsibilities: - Provide timely and accurate responses to customer inquiries via live chat - Assist customers with account inquiries, transaction history, and general banking questions - Troubleshoot and resolve customer issues with professionalism and empathy - Utilize knowledge of SunTrust products and services to provide personalized recommendations to customers - Actively listen to customer feedback and escalate issues as needed - Collaborate with team members to ensure a seamless customer experience - Meet or exceed performance metrics related to customer satisfaction and response times

Requirements: - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks in a fast-paced environment - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and customer service software - Adaptable and hardworking nature - Innovative mindset and leadership skills - Previous experience in a customer service role, preferably in banking or financial services

Benefits: - Profit sharing - Vision insurance - Dental insurance

Working Environment: At SunTrust Banks, we prioritize quality in all aspects of our work, products, and services. We are committed to providing our customers with exceptional service and innovative solutions. As a Live Chat Associate, you will play a crucial role in upholding our high standards and delivering an outstanding customer experience.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: SunTrust Banks is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.