Live Chat Manager

Job Description:

Kellogg is seeking a dynamic and experienced Live Chat Manager to join our team in Montreal, Quebec. As a part-time Live Chat Manager, you will be responsible for managing our live chat platform, providing exceptional customer service, and driving engagement with our online audience.

Responsibilities: - Manage and optimize the live chat platform to provide timely and accurate responses to customer inquiries - Develop and implement strategies to improve customer satisfaction and drive engagement - Monitor chat conversations to ensure quality and compliance with company policies - Analyze data and performance metrics to make informed decisions and drive growth - Collaborate with cross-functional teams to ensure seamless integration of the live chat platform with other channels - Stay up to date with industry trends and best practices to continuously improve the live chat experience - Train and mentor team members to enhance their skills and performance

Requirements: - Bachelor's degree in Marketing, Communications, or a related field - 7 years of experience in a customer service or online chat management role - Strong communication and interpersonal skills - Independent and driven with the ability to work effectively in a fast-paced environment - Proven research and creativity skills to develop innovative solutions - Familiarity with live chat platforms and customer relationship management tools - Ability to analyze data and make data-driven decisions - Fluent in English and French

Benefits: - Company-provided equipment - Relocation allowance - Employee discounts

Working Environment: At Kellogg, we offer a flexible environment that adapts to change with speed and efficiency. We value diversity, teamwork, and creativity, and we encourage our employees to grow and develop their skills.

Equal Opportunity Statement: Kellogg is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We welcome applications from all qualified candidates.

Deadline to apply: 2024-05-18

Join Kellogg and be a part of a team that is dedicated to providing exceptional customer experiences through live chat!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.