Live Chat Manager

Job Description:

Trinity Industries is seeking a part-time Live Chat Manager to join our team in Vancouver, British Columbia. As a mid-to-senior level role, the successful candidate will have at least 6 years of experience in a similar position. We are looking for an energetic and resourceful individual with excellent research skills and attention to detail.

Responsibilities: - Manage and oversee the live chat platform, including monitoring chats and ensuring timely responses to customer inquiries - Train and mentor chat agents to provide exceptional customer service - Analyze chat data and metrics to identify trends and areas for improvement - Develop and implement chat scripting guidelines to ensure consistent messaging and branding - Collaborate with other departments to gather information and resolve complex customer issues - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Bachelor's degree in a related field or equivalent experience - Minimum of 6 years of experience in live chat management or a similar role - Proficiency in live chat software and CRM systems - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and as part of a team - Knowledge of online customer service principles and practices

Benefits: - Remote work flexibility - Company transportation - Retirement plan

Working Environment: At Trinity Industries, we promote a positive work-life balance and prioritize employee well-being. Our team values collaboration, transparency, and continuous learning.

Equal Opportunity Statement: Trinity Industries is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 29, 2024

If you meet the requirements and are interested in joining our team as a Live Chat Manager, we encourage you to apply before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.