Live Chat Manager - Work from home

Job Description:

Terex, a leading global manufacturer of lifting and material handling solutions, is seeking a talented Live Chat Manager to join our team. This is a part-time, work-from-home position based in Montreal, Quebec, Canada. We are looking for a candidate with 8 years of experience in a similar role, ideally with a mid-to-senior level of seniority.

Responsibilities: - Manage and oversee the live chat platform, ensuring timely responses to customer inquiries and providing exceptional customer service - Train and supervise a team of live chat representatives, providing guidance and support as needed - Monitor and analyze live chat interactions to identify trends and opportunities for improvement - Collaborate with other departments to address customer issues and provide solutions in a timely manner - Develop and implement strategies to enhance the overall effectiveness of the live chat platform - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Strong communication skills, both written and verbal - Previous experience managing a live chat platform - Motivated and energetic personality traits - Ability to make quick decisions and adapt to changing situations - Proficiency in using live chat software and other customer service tools - Experience working in a fast-paced environment - Ability to work independently and manage time effectively - Bachelor's degree in a related field is preferred

Benefits: - Disability insurance - Travel opportunities - Remote work flexibility

Working Environment: At Terex, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to our customers, ensuring their satisfaction and loyalty.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Terex is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.