Remote Live Chat Officer

Job Description:

As a Remote Live Chat Officer at Genworth Financial, you will be responsible for providing exceptional customer service through live chat interactions with clients. This part-time entry-level position based in Toronto, Ontario, requires at least 1 year of relevant experience.

Responsibilities: - Respond to customer inquiries in a timely and professional manner through live chat - Provide accurate information regarding Genworth Financial products and services - Address customer concerns and resolve issues efficiently - Collaborate with team members to ensure a seamless customer experience - Maintain a positive and energetic attitude throughout all interactions - Keep accurate records of customer interactions and transactions - Adhere to company policies and procedures at all times - Continuously adapt to new processes and technologies

Requirements: - Strong communication skills - Ability to multitask and prioritize tasks effectively - Adaptability to changing situations and customer needs - Energy and enthusiasm to engage with customers - Excellent presentation skills in written interactions - Willingness to cooperate with team members to achieve common goals

Benefits: - Vision insurance - Joining bonus - Remote work flexibility

Working Environment: At Genworth Financial, we strive to inject a sense of joy and vibrancy into the work environment. We value teamwork, creativity, and a positive attitude in all our employees.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.