Live Chat Officer

Job Description:

Fidelity National Financial is seeking a passionate and independent Live Chat Officer to join our team in Toronto, Ontario. As a part-time entry-level position, the Live Chat Officer will be responsible for providing excellent customer service through live chat support on our website.

Responsibilities: - Engage with customers in real-time through live chat to address inquiries, provide information, and resolve issues - Assist customers with product recommendations, order status, and troubleshooting - Collaborate with other departments to ensure customer inquiries are resolved efficiently and effectively - Maintain a positive and professional attitude while interacting with customers - Follow company guidelines and protocols for handling customer interactions - Escalate any complex issues to the appropriate level of management - Keep accurate records of customer interactions and feedback

Requirements: - 1 year of experience in customer service, preferably in a chat support role - Strong communication skills and the ability to multitask - Demonstrated leadership skills and the ability to work independently - Excellent critical thinking and problem-solving abilities - Ability to work in a fast-paced environment and adapt to changing priorities - Tech-savvy with knowledge of live chat software and CRM systems - Must be detail-oriented and organized - Ability to work a flexible schedule, including evenings and weekends

Benefits: - Company-provided equipment for remote work - Training and professional development opportunities - Parental leave for eligible employees

Working Environment: At Fidelity National Financial, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where employees feel valued and respected. We foster a collaborative and supportive work environment where all voices are heard and every individual can thrive.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.