Live Chat Officer - Work from home

Job Description:

We are looking for a Live Chat Officer to join our team at Hartford Financial Services Group. This is a part-time, work from home position based in Vancouver, British Columbia, Canada. As an Entry Level Live Chat Officer, you will be responsible for providing exceptional customer service and support through online chat services.

Responsibilities: - Respond to customer inquiries and provide assistance through live chat - Resolve customer issues in a timely and professional manner - Educate customers on products and services offered by Hartford Financial Services Group - Collaborate with team members to improve the overall customer experience - Utilize creativity to find unique solutions to customer problems - Manage multiple chat conversations simultaneously - Maintain accurate records of customer interactions and transactions

Requirements: - Minimum of 1 year of experience in customer service or a related field - Strong communication skills and a passion for helping others - Reliable and able to work independently in a remote setting - Creativity and problem-solving skills to effectively assist customers - Project management skills to prioritize and handle multiple tasks - Proficiency in using live chat software and other online communication tools

Personality traits: - Reliable: Demonstrate dependability and consistency in work performance - Passionate: Show enthusiasm and dedication to providing excellent customer service

Soft skills: - Creativity: Ability to think outside the box and come up with innovative solutions - Project management: Organizational skills to successfully handle multiple tasks and prioritize effectively

Benefits: - Free food: Enjoy snacks and meals provided by Hartford Financial Services Group - Travel & spending expenses: Reimbursement for approved travel and business expenses - Retirement plan: Access to a retirement savings plan with employer contributions

Working environment: - Nurture an entrepreneurial atmosphere, even within an established organization - Encourage creativity and innovation in customer service solutions - Support a collaborative and supportive team environment

Equal Opportunity Statement: Hartford Financial Services Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.