Live Chat Officer - Work from home

Responsibilities: - Respond to live chat inquiries from customers promptly and professionally - Provide accurate information about products and services to customers - Assist customers with troubleshooting technical issues with online services - Escalate complex issues to the appropriate department for resolution - Maintain high levels of customer satisfaction through excellent communication and problem-solving skills - Keep accurate records of customer interactions and transactions - Follow company policies and procedures regarding customer interactions

Requirements: - 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Confident and driven personality - Strong strategic planning and innovation skills - Proficient in using live chat software and Microsoft Office applications - High school diploma or equivalent required

Benefits: - Travel and spending expenses covered - Free accommodation for remote work - Vision insurance included

Working Environment: At Union Pacific, we value curiosity and questioning as a way to foster innovation and growth. We encourage our employees to explore new ideas and contribute to the company's success through their creativity and passion.

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.