Remote Live Chat Specialist

As a Remote Live Chat Specialist at ConocoPhillips, you will be responsible for providing high-quality customer service through our live chat platform. This part-time entry-level position based in Toronto, Ontario, CA requires at least 1 year of experience in a customer service role.

Responsibilities: - Engage with customers in real-time through live chat to address inquiries, provide information, and resolve issues - Maintain a high level of professionalism and empathy while assisting customers - Utilize resources and problem-solving skills to efficiently handle customer inquiries - Collaborate with team members to ensure consistent and accurate responses - Analyze customer feedback and provide insights to improve the customer experience - Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates

Requirements: - Resourceful and resilient mindset to adapt to different customer situations - Strong cooperation skills to work effectively within a team - Analytical skills to identify trends and opportunities for improvement - Excellent written communication skills with a keen attention to detail - Ability to multitask and prioritize in a fast-paced environment - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Paid Time Off (PTO) for work-life balance - Gym membership for physical wellness - Joining Bonus to recognize your commitment to our team

Working Environment: At ConocoPhillips, we cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, diversity, and continuous learning. You will have the opportunity to grow professionally in a supportive and engaging environment.

Deadline to Apply: All applications must be submitted by June 29, 2024.

Equal Opportunity Statement: ConocoPhillips is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.