Online Account Support Assistant

Job Description:

We are looking for a passionate and confident Online Account Support Assistant to join our team at HarperCollins Canada in Toronto, Ontario. This part-time entry-level position is perfect for individuals who are looking to kickstart their career in the publishing industry.

Responsibilities: 1. Provide exceptional customer service to online account clients, addressing inquiries and resolving issues in a timely and professional manner. 2. Assist in managing online account orders, coordinating shipments, and tracking deliveries to ensure customer satisfaction. 3. Collaborate with the sales team to optimize account management strategies and improve overall client experience. 4. Monitor online account performance metrics and generate reports to support data-driven decision-making. 5. Keep up-to-date with industry trends and competitor activities to identify opportunities for growth and improvement. 6. Support the online account manager in various administrative tasks, including scheduling meetings, organizing files, and maintaining accurate records. 7. Contribute to the development of marketing campaigns and promotional events to increase online account engagement and sales.

Requirements: 1. High school diploma or equivalent qualification. 2. Strong communication skills, both written and verbal. 3. Ability to make quick and effective decisions in a fast-paced environment. 4. Proficiency in Microsoft Office Suite and other relevant software applications. 5. Excellent organizational skills and attention to detail. 6. A passion for books and literature is a plus.

Personality traits: 1. Passionate: A genuine love for the publishing industry and a desire to contribute to its growth. 2. Confident: Able to interact with clients and colleagues with authority and professionalism.

Soft skills: 1. Communication: Clear and effective communication with team members and clients. 2. Decision-making: Ability to analyze information and make informed decisions to achieve objectives.

Benefits: 1. Remote work flexibility: Enjoy the freedom to work from home or any location of your choice. 2. Free accommodation: Access to discounted or complimentary accommodation for business travel. 3. Employee discounts: Take advantage of exclusive discounts on HarperCollins books and products.

Working environment: Unleash creativity in a setting that celebrates and nurtures innovation, where your ideas are valued and your contributions make a real impact.

Deadline to apply: July 4, 2024

Equal opportunity statement: HarperCollins Canada is an equal opportunity employer and welcomes all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to building a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.