Online Account Support Assistant

Job Description:

As an Online Account Support Assistant at NetApp in Vancouver, British Columbia, your main responsibility will be to provide online support to customers and clients. You will be responsible for responding to customer inquiries via email, chat, and phone, resolving any issues they may have, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Provide technical support to customers experiencing issues with online accounts - Troubleshoot and resolve technical issues related to online account access - Assist customers with account setup and maintenance - Collaborate with other team members to escalate and resolve complex customer issues - Document all customer interactions and resolutions - Provide feedback to the product development team based on customer feedback - Stay up-to-date on the latest online account support tools and technologies

Requirements: - 4 years of experience in a customer service or technical support role - Resilient and able to handle high-pressure situations - Driven and motivated to provide excellent customer service - Strong time management skills and ability to prioritize tasks - Excellent presentation skills - Equal opportunity statement: NetApp is an equal opportunity employer and is committed to diversity in the workplace.

Benefits: - Parental leave - Travel and spending expenses - Vision insurance

Working Environment: At NetApp, we nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and collaboration, and strive to create a positive and supportive work environment for all employees.

Don't miss the opportunity to join our team as an Online Account Support Assistant in Vancouver, British Columbia. Apply by June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.