Online Account Support Assistant

Job Description:

Imperial Oil Limited is seeking a part-time Online Account Support Assistant to join our team in Montreal, Quebec. As an entry level position, this role is perfect for individuals with at least 1 year of experience who possess a strong desire to learn and grow in a fast-paced environment. As an Online Account Support Assistant, you will be responsible for providing assistance to customers with their online accounts, resolving technical issues, and ensuring customer satisfaction.

Responsibilites: 1. Assist customers with setting up and troubleshooting their online accounts 2. Provide guidance on navigating the company's website and online services 3. Monitor and respond to customer inquiries and feedback through various online platforms 4. Work with the IT team to address technical issues and bugs related to online accounts 5. Assist in the development and implementation of online account support strategies 6. Collaborate with other team members to improve customer experiences and increase online engagement 7. Maintain accurate records of customer interactions and feedback 8. Participate in training sessions to stay updated on new features and services

Requirements: 1. Adaptable and confident personality traits 2. Strong presentation and project management skills 3. Ability to work independently and as part of a team 4. Excellent communication and problem-solving skills 5. Knowledge of online account management systems and customer service best practices 6. Proficiency in Microsoft Office and other online tools 7. Bachelor's degree in Business, Marketing, or related field preferred

Benefits: 1. Travel and spending expenses 2. Travel opportunities for training and conferences 3. Employee discounts on company products and services

Working Environment: At Imperial Oil Limited, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is made up of diverse individuals who are passionate about making a difference in the world. Join us and be a part of a dynamic and supportive work environment.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Imperial Oil Limited is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected characteristic. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.