Online Account Support Manager

Core-Mark Holding, a leading distributor of fresh food and consumer packaged goods, is seeking a dedicated and proactive Online Account Support Manager to join our team in Vancouver, British Columbia, Canada. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of experience in a similar role.

As the Online Account Support Manager, you will be responsible for managing and supporting online accounts for Core-Mark Holding. This includes overseeing customer relationships, resolving account-related issues, and providing ongoing support to ensure customer satisfaction. You will work closely with internal teams to ensure the smooth operation of online accounts, and you will be responsible for identifying and implementing strategies to improve customer experience and drive business growth.

Key responsibilities of the Online Account Support Manager include: - Managing online customer accounts and ensuring timely and accurate support - Resolving customer inquiries and issues in a timely and professional manner - Developing and maintaining strong relationships with key accounts - Working closely with internal teams to ensure seamless account management - Analyzing customer data and feedback to identify trends and opportunities for improvement - Implementing strategies to drive customer engagement and retention - Tracking and reporting on key performance metrics related to online accounts - Providing regular updates and recommendations to senior management

In addition to the job-specific responsibilities, the ideal candidate for this role will possess the following personality traits: hardworking and resourceful. They will also demonstrate strong soft skills, including problem-solving and people management skills.

Core-Mark Holding offers a range of benefits to our employees, including remote work flexibility, employee discounts, and a joining bonus. We strive to create a working environment that sparks creativity and motivation, inspiring greatness in our team members.

The deadline to apply for the Online Account Support Manager position is April 9, 2024. We are an equal opportunity employer and encourage all qualified candidates to apply.

Join Core-Mark Holding and take your career to the next level as our Online Account Support Manager. Apply now and be part of a dynamic team that is shaping the future of the consumer packaged goods industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.