Online Account Support Manager

Job Description:

Kroger is seeking a highly experienced and motivated Online Account Support Manager to join our team in Vancouver, British Columbia, CA. In this part-time role at a mid-to-senior level, you will be responsible for managing and supporting online accounts for our customers. The ideal candidate will have at least 8 years of experience in a similar role and possess the personality traits of resilience and motivation. Additionally, the successful candidate will demonstrate soft skills such as cooperation and project management.

Responsibilities: - Manage and support online accounts for customers - Provide exceptional customer service and support through various channels - Collaborate with cross-functional teams to ensure customer satisfaction - Monitor account activity and provide reports to senior management - Identify and resolve any issues or discrepancies in a timely manner - Continuously improve processes and workflows to enhance the customer experience - Stay up-to-date with industry trends and best practices

Requirements: - Minimum of 8 years of experience in a similar role - Bachelor's degree in Business Administration or a related field - Experience in project management and cooperation - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks - Strong problem-solving skills and attention to detail - Knowledge of online account management systems - Proficiency in Microsoft Office Suite

Benefits: - Employee discounts on Kroger products - Paid overtime opportunities - Travel and spending expenses covered

Working Environment: At Kroger, we prioritize understanding and empathy in all interactions. Our team is dedicated to providing the best support possible for our customers, and we value a positive and collaborative work environment.

Deadline to Apply: 2024-04-17

Equal Opportunity Statement: Kroger is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage qualified individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.