Online Account Support Manager

Job Description:

Enterprise Products Partners is seeking a part-time Online Account Support Manager to join our team in Montreal, Quebec, Canada. The ideal candidate will have at least 5 years of experience in a similar role and possess a high level of motivation and energy. As an Online Account Support Manager, you will be responsible for managing and supporting online customer accounts, ensuring a high level of customer satisfaction and account retention. You will work closely with both internal and external stakeholders to address customer inquiries, troubleshoot issues, and provide ongoing support.

Responsibilities: - Managing and maintaining online customer accounts - Providing support and assistance to customers through various channels, including email, chat, and phone - Troubleshooting technical issues and escalating as needed - Collaborating with internal teams to address customer concerns and provide solutions - Monitoring and analyzing customer account activity to identify trends and opportunities for improvement - Providing training and guidance to customers on how to use online account features effectively - Maintaining accurate and up-to-date customer records and account information

Requirements: - Bachelor's degree in Business, Marketing, or related field - 5+ years of experience in online account management or customer support - Strong communication and interpersonal skills - Excellent time management and organizational abilities - Ability to work independently and in a team environment - Proficiency in Microsoft Office and CRM software - Knowledge of online customer service best practices - Motivated and energetic personality - Strong cooperation skills

Benefits: - Dental insurance - Retirement plan - Medical coverage

Working Environment: At Enterprise Products Partners, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and supportive work environment where every team member is valued and respected.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Enterprise Products Partners is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.