Online Account Support Manager

Job Description:

Voya Financial is seeking a part-time Online Account Support Manager to join our team in Toronto, Ontario, Canada. This position is ideal for a mid-to-senior level professional with at least 6 years of experience in a similar role. The ideal candidate will be resourceful, driven, innovative, and possess strong research skills.

Responsibilities: - Manage and support online accounts for clients, ensuring a seamless and user-friendly experience - Communicate with clients via email, phone, and chat to assist with account-related inquiries - Collaborate with the sales and marketing teams to ensure online account support aligns with business objectives - Analyze data and metrics to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices to drive innovation in online account support - Train new employees on online account management processes and procedures - Handle escalations and provide timely resolutions to customer issues - Implement strategies to increase customer retention and satisfaction

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven experience in online account support or a similar role - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Knowledge of financial services industry regulations and compliance

Benefits: - Paid overtime - Parental leave - Employee discounts

Working Environment: At Voya Financial, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and a strong work ethic. Our team is supportive, collaborative, and dedicated to helping our clients achieve their financial goals.

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.