Online Account Support Officer

Job Description:

Raytheon is seeking a detail-oriented and hardworking Online Account Support Officer to join our team in Toronto, Ontario. As an Associate Level position, this role requires a minimum of 2 years of experience in a similar role. The Online Account Support Officer will be responsible for providing top-tier customer service to clients, managing online accounts, and ensuring the success of our online platform.

Responsibilities: - Providing timely and accurate support to clients through various online channels - Managing and updating client accounts on the online platform - Troubleshooting and resolving customer issues and inquiries - Working closely with the sales team to ensure customer satisfaction and retention - Monitoring account activity and identifying potential areas for improvement - Collaborating with other team members to implement solutions and enhancements to the online platform - Maintaining a high level of professionalism and confidentiality when handling sensitive information

Requirements: - 2 years of experience in a customer service or online account support role - Strong communication skills, both written and verbal - Attention to detail and ability to multitask in a fast-paced environment - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and online account management tools - Bachelor's degree in a related field is preferred

Personality traits required: - Hardworking: Ability to remain dedicated and focused on tasks - Driven: Motivated to succeed and exceed expectations

Soft skills required: - Communication: Ability to effectively communicate with clients and team members - Attention to detail: Ability to catch and address small errors before they become big issues

Benefits: - Remote work flexibility - Parental leave - Paid sick leave

Working environment: At Raytheon, we pursue excellence in every endeavor, setting a high standard for achievement. Our team values collaboration, innovation, and continuous improvement.

Deadline to apply: May 2, 2024

Equal Opportunity Statement: Raytheon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.