Online Account Support Officer

Job Description:

We are seeking a dedicated and confident Online Account Support Officer to join our team at Molina Healthcare in Toronto, Ontario. As an Entry Level position, this part-time role requires at least 1 year of experience in a relevant field. The Online Account Support Officer will be responsible for providing excellent customer service and technical support to our online account users.

Responsibilities: - Assist online account users with account setup, navigation, and troubleshooting - Respond to user inquiries and issues via email, chat, or phone in a timely and professional manner - Collaborate with internal teams to address complex technical issues and provide effective solutions - Assist with data entry and maintenance of online account information - Conduct regular audits of online accounts to ensure accuracy and compliance with company policies - Identify opportunities for improvement in the online account system and communicate feedback to the appropriate teams - Provide training and support to colleagues on using the online account system effectively

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service or technical support role - Strong communication skills, both written and verbal - Excellent problem-solving abilities and attention to detail - Proficiency in using online account management systems - Ability to work independently and as part of a team - Strong strategic planning skills

Personality traits: Dedicated, confident Soft skills: Communication, strategic planning

Benefits: - Profit sharing - Parental leave - Company transportation

Working Environment: At Molina Healthcare, we inject a sense of joy and vibrancy into the work environment. We value teamwork, diversity, and innovation to create a positive and fulfilling workplace. Our employees are encouraged to bring their unique perspectives and ideas to the table, contributing to a culture of collaboration and growth.

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and is committed to providing a work environment that is inclusive and free from discrimination. We welcome applicants of all backgrounds and encourage individuals with diverse experiences and perspectives to apply. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.