Online Account Support Representative

UGI, a leading technology company based in Vancouver, British Columbia, is seeking a part-time Online Account Support Representative to join our dynamic team. As an Associate Level position, we are looking for candidates with a minimum of 4 years of experience in customer service or account management roles.

Responsibilities: - Provide online account support to customers through various communication channels including email, chat, and phone - Assist customers with inquiries, troubleshooting, and problem resolution related to their accounts - Process account changes, updates, and cancellations accurately and efficiently - Collaborate with internal teams to ensure seamless customer experiences - Maintain detailed records of all customer interactions and transactions - Identify and escalate any issues or trends with customer accounts to management - Contribute to improving overall customer satisfaction and retention rates

Requirements: - Resourceful and independent mindset to handle complex customer inquiries and issues - Strong attention to detail and ability to multitask in a fast-paced environment - Leadership skills to take charge of customer interactions and deliver exceptional service - Excellent communication and interpersonal skills - Familiarity with online platforms and account management systems - Ability to adapt to changing priorities and responsibilities - Bachelor's degree in business or related field is preferred

Benefits: - Travel and spending expenses covered for work-related activities - Parental leave for eligible employees - Company equipment provided for work purposes

Working Environment: At UGI, we embrace a culture that challenges norms and encourages bold thinking. Our team is committed to innovation and collaboration to drive success. We provide a supportive and inclusive environment where employees can grow and thrive in their careers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: UGI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.