Online Account Support Specialist

Job Description:

We are looking for a dedicated and motivated Online Account Support Specialist to join our team at CenturyLink in Toronto, Ontario, CA. As an Associate level role, we require a minimum of 3 years of experience in a similar position.

Responsibilities: 1. Provide online account support to customers through various channels such as email, chat, and phone. 2. Assist customers with troubleshooting technical issues related to their accounts. 3. Research and resolve customer inquiries in a timely and efficient manner. 4. Persuade customers to upgrade their accounts or add on additional services. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Ensure customer satisfaction by going above and beyond to meet their needs. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong research skills to quickly find solutions to customer inquiries. 3. Persuasion skills to upsell or cross-sell products and services. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and other customer service software. 6. Experience working in a customer service or technical support role. 7. Visa sponsorship available for qualified candidates. 8. Must be willing to travel for training and meetings. 9. Paid Time Off (PTO) provided for part-time employees.

Benefits: - Visa sponsorship for qualified candidates - Travel and spending expenses covered - Paid Time Off (PTO) for part-time employees

Working Environment: We strive to inject a sense of joy and vibrancy into our work environment to create a positive and productive atmosphere for our team members.

Equal Opportunity Statement: CenturyLink is an equal opportunity employer and does not discriminate based on race, gender, age, religion, disability, or any other protected class. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 22, 2024

We look forward to welcoming a talented Online Account Support Specialist to our team at CenturyLink in Toronto! Apply now to join our dynamic and growing company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.