Online Call Center Associate

Job Description:

Erie Insurance Group is seeking a motivated and dedicated Online Call Center Associate to join our team in Toronto, Ontario, CA. This part-time entry-level position offers an opportunity for individuals with 1 year of experience to develop their skills in a supportive and dynamic work environment.

Responsibilities: - Handle incoming customer inquiries via online chat and phone calls - Provide accurate information and assistance to customers regarding insurance policies and claims - Research and investigate customer inquiries to provide timely and effective solutions - Document all customer interactions and maintain detailed records in the company database - Collaborate with team members to ensure customer satisfaction and resolve any issues promptly - Stay up-to-date on company policies and procedures to provide accurate information to customers - Work efficiently and effectively to meet performance metrics and goals set by the company

Requirements: - 1 year of experience in a customer service or call center role - Strong communication skills and ability to provide excellent customer service - Ability to think critically and problem-solve in a fast-paced environment - Research skills to gather information and provide accurate responses to customer inquiries - Motivated and dedicated with a positive attitude towards work - Ability to work in a remote environment with flexibility and adaptability - High school diploma or equivalent required

Benefits: - Paid sick leave for part-time employees - Disability insurance coverage - Remote work flexibility for a better work-life balance

Working Environment: At Erie Insurance Group, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team encourages collaboration and teamwork to deliver exceptional service to our customers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.