Online Call Center Manager

Job Description:

Steel Dynamics in Vancouver, British Columbia is seeking a part-time Online Call Center Manager with at least 8 years of experience at a mid-to-senior level. The successful candidate will have a strong work ethic, be able to work independently, possess excellent research skills, and be able to collaborate effectively with a team.

Responsibilities: 1. Manage and oversee the day-to-day operations of the online call center. 2. Lead a team of customer service representatives, ensuring high levels of customer satisfaction. 3. Develop and implement strategies to improve efficiency and productivity within the call center. 4. Monitor and analyze call center performance metrics, making adjustments as needed to meet goals. 5. Conduct regular training sessions for call center staff on best practices and new technologies. 6. Handle escalated customer complaints and issues in a timely and professional manner. 7. Collaborate with other departments to improve overall customer experience. 8. Stay current on industry trends and best practices to continually improve call center operations.

Requirements: 1. 8+ years of experience in a call center environment at a mid-to-senior level. 2. Strong leadership and communication skills. 3. Excellent problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and call center software. 6. Bachelor's degree in Business Administration or a related field preferred.

Benefits: - Vision insurance - Gym membership - Retirement plan

Working Environment: At Steel Dynamics, we value continuous learning and adaptation to stay ahead in a rapidly changing world. We encourage our employees to explore new ideas and technologies to improve our operations and provide excellent service to our customers.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Steel Dynamics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.