Online Call Center Manager

Biogen is seeking an experienced Online Call Center Manager to join our team in Montreal, Quebec. As a part-time role at the Associate Level, the Online Call Center Manager will be responsible for overseeing the day-to-day operations of our online call center, ensuring high levels of customer satisfaction and efficiency.

Responsibilities: - Manage a team of online call center representatives, including hiring, training, and performance management - Develop and implement strategies to improve call center operations and customer service - Monitor and analyze call center metrics to identify trends and opportunities for improvement - Collaborate with other departments to ensure effective communication and coordination - Handle escalated customer inquiries and complaints, ensuring timely resolution - Stay up-to-date on industry trends and best practices in call center management - Assist in the development of customer service policies and procedures - Provide regular reports to senior management on call center performance and metrics

Requirements: - 5 years of experience in call center management or a related field - Resourceful and energetic personality traits - Strong people management and project management skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in call center software and Microsoft Office Suite - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Free food provided during work hours - Travel and spending expenses covered for work-related activities - Training and professional development opportunities to enhance skills and advance career

Working environment: At Biogen, we believe in fostering a dynamic workplace that values teamwork, innovation, and shared success. Our Online Call Center Manager will have the opportunity to work in a collaborative and supportive environment where their contributions are recognized and rewarded.

Deadline to apply: 2024-05-15

Equal opportunity statement: Biogen is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other basis prohibited by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.