Online Call Center Officer

Job Description:

Union Pacific is seeking a motivated and adaptable individual to join our team as an Online Call Center Officer in Montreal, Quebec, CA. This part-time entry-level position does not require any prior experience, making it perfect for those looking to kick-start their career in the customer service industry.

Responsibilities: 1. Answer incoming calls and provide assistance to customers regarding inquiries, issues, and requests in a professional and courteous manner. 2. Maintain accurate records of customer interactions, transactions, complaints, and resolutions. 3. Handle escalated calls and provide solutions to customers' problems effectively and efficiently. 4. Collaborate with team members to ensure a seamless customer experience. 5. Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers. 6. Follow company guidelines and protocols to ensure customer satisfaction and retention.

Requirements: 1. Personality traits: We are looking for individuals who are driven and adaptable to handle various situations in a fast-paced environment. 2. Soft skills: Teamwork and adaptability are essential traits for this role to work effectively with colleagues and adapt to changing circumstances. 3. Must have excellent communication skills, both verbal and written. 4. Ability to multitask and prioritize tasks efficiently. 5. Proficient in using computer systems and software. 6. High school diploma or equivalent. 7. Must be eligible to work in Canada.

Benefits: 1. Employee discounts on Union Pacific products and services. 2. Profit sharing opportunities for part-time employees. 3. Joining bonus for new hires.

Working Environment: At Union Pacific, we uphold the highest standards of ethical conduct and integrity in all aspects of our business. As an Online Call Center Officer, you will be expected to maintain these standards and represent the company with professionalism and respect at all times.

Deadline to Apply: Interested candidates should submit their applications by May 16, 2024.

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.