Online Call Center Specialist

AbbVie is seeking a highly motivated and reliable individual to join our team as an Online Call Center Specialist in our Vancouver location. This part-time entry-level position is ideal for individuals with no prior experience who are looking to start a career in the customer service industry.

Responsibilities: 1. Answering inbound calls from customers and providing them with accurate information about products and services. 2. Assisting customers with placing orders, tracking shipments, and processing returns. 3. Resolving customer complaints and issues in a timely and professional manner. 4. Conducting outbound calls to follow up on customer inquiries and ensure customer satisfaction. 5. Collaborating with team members to achieve performance goals and maintain high levels of customer service. 6. Using negotiation skills to upsell products and services to customers when appropriate.

Requirements: 1. Strong communication skills and a friendly, customer-focused attitude. 2. Ability to work well in a team environment and collaborate effectively with colleagues. 3. Excellent problem-solving skills and the ability to think quickly on your feet. 4. Basic computer skills and the ability to navigate online systems and databases. 5. Punctuality and reliability are a must for this role.

Personality traits: Motivated - We are looking for individuals who are eager to learn and grow in their role. Reliable - Dependability is key in this position, as customers rely on our team to provide them with accurate information and assistance.

Soft skills: Teamwork - The ability to work effectively with others and contribute to a positive team environment. Negotiation - Demonstrating the ability to persuade customers and upsell products and services.

Benefits: Employee discounts - Enjoy discounts on AbbVie products and services. Profit sharing - Opportunities to earn additional income based on team performance. Vision insurance - Access to vision care benefits to keep your eyes healthy.

Working environment: At AbbVie, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training opportunities and resources to help them succeed in their role.

Deadline to apply: May 11, 2024

Equal opportunity statement: AbbVie is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.