Online Chat Support Manager

Job Description:

Cardinal Health is seeking an experienced Online Chat Support Manager to join our team in Vancouver, British Columbia. As a Mid-to-Senior Level role, the Online Chat Support Manager will be responsible for overseeing the online chat support team and ensuring a high level of customer service satisfaction. This part-time position requires a minimum of 8 years of experience in a customer service or support role.

Responsibilities: - Manage and oversee the online chat support team, including training, scheduling, and performance evaluations - Develop and implement strategies to improve customer satisfaction and response times - Monitor chat interactions to ensure quality and accuracy - Analyze data and reports to identify trends and improve processes - Collaborate with other departments to resolve customer issues and improve support processes - Stay up-to-date on industry trends and best practices in online chat support

Requirements: - 8 years of experience in a customer service or support role - Strong communication and interpersonal skills - Ability to work independently and be resourceful in solving problems - Adaptability to changing priorities and customer needs - Experience in project management is a plus - Bachelor's degree in a related field is preferred

Personality traits: - Independent - Resourceful

Soft skills: - Adaptability - Project management

Benefits: - Paid sick leave - Travel opportunities - Vision insurance

Working Environment: At Cardinal Health, we strive to unleash creativity in a setting that celebrates and nurtures innovation. Our team values collaboration, respect, and a commitment to excellence in everything we do.

Equal Opportunity Statement: Cardinal Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an environment where everyone feels welcome and valued.

Deadline to apply: 2024-07-05

Join Cardinal Health as an Online Chat Support Manager and help us provide exceptional customer service through our online chat platform. Apply now and be part of a team that is dedicated to exceeding customer expectations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.