Online Chat Support Manager

Job Description:

Avon Products is seeking a dynamic and experienced Online Chat Support Manager to join our team in Montreal, Quebec. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in online customer support management.

Responsibilities: - Lead and manage a team of online chat support representatives - Develop and implement strategies to improve customer satisfaction and resolve issues efficiently - Monitor online chat performance metrics and provide regular reports to senior management - Train and mentor team members to ensure they meet performance goals - Collaborate with other departments to resolve complex customer issues - Stay up-to-date on industry trends and implement best practices in online customer support - Handle escalated customer complaints and provide solutions in a professional and timely manner

Requirements: - Bachelor's degree in Business Administration or a related field - Excellent communication skills, both written and verbal - Strong leadership and people management skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proven experience in online chat support management - Reliable and resilient personality traits - Strong presentation skills - Proficiency in Microsoft Office and CRM software

Benefits: - Company-provided equipment - Life insurance - Medical coverage - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Avon Products is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.

Deadline to apply: July 22, 2024

If you meet the requirements outlined above and are looking to join a dynamic team in an innovative and supportive working environment, we encourage you to apply for the Online Chat Support Manager position at Avon Products in Montreal, Quebec. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.