Online Chat Support Officer

JetBlue Airways is seeking a motivated and enthusiastic individual to join our team as an Online Chat Support Officer based in Montreal, Quebec. This part-time entry-level position offers the opportunity for individuals with no prior experience to kickstart their career in the aviation industry.

As an Online Chat Support Officer, your main responsibility will be to provide timely and accurate responses to customer inquiries through our online chat platform. This will involve addressing customer concerns, resolving issues, and providing assistance with booking, cancellations, and general inquiries related to JetBlue Airways services.

Key responsibilities: - Responding to customer inquiries in a professional and courteous manner - Providing accurate information about flight schedules, pricing, policies, and procedures - Assisting customers with booking, cancellations, and changes to their reservations - Troubleshooting technical issues related to the online chat platform - Escalating complex issues to the appropriate department for resolution - Maintaining a high level of customer satisfaction through effective communication and problem-solving skills

Requirements: - Adaptable and confident personality traits - Strong people management and presentation skills - Excellent written communication skills in English and French - Ability to work effectively in a fast-paced and dynamic environment - Willingness to work flexible hours, including evenings and weekends

In addition to the opportunity for professional growth and development, JetBlue Airways offers a range of benefits to our employees, including visa sponsorship, parental leave, and paid time off (PTO). Our working environment is one that encourages a spirit of exploration and taking calculated risks for growth.

We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.

If you are looking to start your career in the aviation industry and are passionate about providing exceptional customer service, then we encourage you to apply for the Online Chat Support Officer position at JetBlue Airways before the deadline on May 8, 2024. Join us in shaping the future of air travel!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.