Online Chat Support Officer

Job Description:

S&P Global is seeking a dedicated and driven Online Chat Support Officer to join our team in Toronto, Ontario. As a part-time, entry-level position, this role is perfect for individuals with at least 1 year of experience who possess strong communication skills and a passion for customer service.

Responsibilities: - Engage with customers through online chat to provide support and assistance with any inquiries or issues they may have - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure efficient resolution of customer concerns - Utilize project management skills to prioritize and manage multiple conversations simultaneously - Continuously seek improvements in processes and procedures to enhance the overall customer experience

Requirements: - 1 year of experience in a customer service or support role - Strong communication skills, both written and verbal - Ability to work cooperatively with team members and across departments - Proven track record of project management and multitasking abilities - Ability to adapt to a fast-paced and dynamic work environment

Personality Traits: - Dedicated - Driven

Soft Skills: - Cooperation - Project Management

Benefits: - Vision insurance - Visa sponsorship - Relocation allowance

Working Environment: Join a company that pioneers change and sets industry benchmarks. Be part of a team that values collaboration, innovation, and continuous improvement.

Equal Opportunity Statement: S&P Global is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.