Online Chat Support Representative

As an Online Chat Support Representative at Targa Resources in Vancouver, British Columbia, CA, you will be responsible for providing exceptional customer service through online chat support. This part-time position at the Associate Level requires at least 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide accurate information through online chat. 2. Assist customers with troubleshooting technical issues and escalations as needed. 3. Identify opportunities to upsell or cross-sell products and services to customers. 4. Follow company guidelines and protocols for handling customer interactions. 5. Document customer interactions and follow up on any unresolved issues.

Requirements: 1. Independent and dedicated with the ability to work well in a remote team environment. 2. Strong decision-making skills and the ability to think creatively to solve customer problems. 3. Excellent written communication skills and the ability to type quickly and accurately. 4. Proficiency in using online chat platforms and customer support software. 5. A high school diploma or equivalent is required, and any additional education or certifications are a plus.

Benefits: 1. Vision insurance to help you take care of your eye health. 2. Medical coverage to support your overall well-being. 3. Disability insurance to provide financial protection in case of unexpected illness or injury.

At Targa Resources, we strive for excellence and uphold high standards in all our endeavors. We value diversity and are an equal opportunity employer, committed to creating a welcoming and inclusive work environment for all employees.

The deadline to apply for this Online Chat Support Representative position is April 29, 2024. Don't miss this opportunity to join a dynamic team and make a positive impact on our customers' experience!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.