Online Chat Support Representative

Job Description:

Assurant is seeking a reliable and resilient Online Chat Support Representative to join our team in Vancouver, British Columbia. As an Entry Level position with the opportunity for growth, this part-time role is perfect for individuals looking to gain experience in a dynamic and fast-paced environment.

Responsibilities: - Provide online chat support to customers in a timely and professional manner - Assist customers with inquiries, issues, and troubleshooting related to products or services - Maintain a high level of accuracy and attention to detail in all interactions - Utilize effective people management skills to de-escalate difficult situations and ensure customer satisfaction - Keep detailed records of customer interactions and follow up as needed

Requirements: - 1 year of experience in a customer service role preferred - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Resilient and able to handle challenging situations with a positive attitude - Reliable and able to commit to a part-time schedule - Attention to detail and a commitment to accuracy in all tasks

Personality Traits: - Resilient - Reliable

Soft Skills: - People management - Attention to detail

Benefits: - Retirement plan - Remote work flexibility - Disability insurance

Working Environment: At Assurant, we are committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive working environment where individual differences are respected and valued.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Assurant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, or disability. We welcome and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.