Online Client Relations Associate

Job Description:

Casey’s General Stores is seeking an enthusiastic and motivated Online Client Relations Associate to join our team in Vancouver, British Columbia. As an Associate Level position, the Online Client Relations Associate will be responsible for maintaining strong relationships with our online clients and ensuring a positive customer experience.

Responsibilities: - Manage online client inquiries, comments, and concerns through various communication channels such as email, chat, and social media - Respond to customer inquiries promptly and professionally, providing accurate and timely information - Assist clients with online orders, product information, shipping details, and payment processing - Monitor online client feedback and reviews, escalating any issues to the appropriate department - Work closely with the sales and marketing teams to promote online products and services - Maintain a high level of client satisfaction and retention through effective communication and problem-solving skills - Keep detailed records of client interactions and transactions for future reference

Requirements: - Bachelor’s degree in Business, Marketing, or related field - Minimum of 4 years of experience in customer service or client relations - Excellent communication skills, both written and verbal - Strong attention to detail and the ability to multitask in a fast-paced environment - Team player with a positive attitude and willingness to learn - Proven track record of building and maintaining client relationships - Proficiency in Microsoft Office and online communication tools

Personality Traits: - Motivated: Self-starter with a drive to succeed and exceed client expectations - Reliable: Dependable and trustworthy, able to meet deadlines and commitments consistently

Soft Skills: - Attention to Detail: Ability to focus on the specifics and ensure accuracy in client interactions - Teamwork: Collaborative approach to working with colleagues and clients to achieve common goals

Benefits: - Remote work flexibility - Retirement plan - Paid sick leave

Working Environment: Casey’s General Stores offers a flexible work environment that values adaptability and efficiency in responding to changing needs and demands.

Equal Opportunity Statement: Casey’s General Stores is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.