Online Client Relations Officer

Job Description:

Core-Mark Holding is currently seeking a part-time Online Client Relations Officer to join our team in Montreal, Quebec, CA. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: - Serve as the main point of contact for online clients, addressing their inquiries, issues, and feedback in a timely and professional manner - Develop and maintain strong relationships with clients through effective communication and problem-solving skills - Collaborate with the sales and marketing teams to ensure client satisfaction and retention - Monitor and analyze client feedback and trends to identify areas for improvement and develop strategies to enhance the online client experience - Manage online client accounts and provide personalized support to meet their individual needs - Stay up-to-date on industry trends and best practices to help drive innovation and growth in the online client relations department - Assist with special projects and initiatives as needed to support the overall goals of the company

Requirements: - Confident and resilient personality traits to navigate challenging situations and maintain a positive attitude - Emotional intelligence and creativity as soft skills to effectively engage with clients and find innovative solutions to complex problems - Excellent communication skills, both written and verbal, with the ability to build rapport and trust with clients - Strong organizational skills and attention to detail to manage multiple client accounts and prioritize tasks effectively - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office suite and familiarity with online customer relationship management tools - Fluency in English and French is preferred

Benefits: - Training & professional development opportunities to enhance your skills and advance your career - Paid overtime for additional hours worked beyond the standard part-time schedule - Paid sick leave to support your health and well-being

Working Environment: At Core-Mark Holding, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, and promote a culture of teamwork and mutual support.

Deadline to Apply: All applications must be submitted by June 7, 2024.

Equal Opportunity Statement: Core-Mark Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome and value diversity in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.