Online Client Relations Specialist

As an Online Client Relations Specialist at Charles Schwab in Toronto, Ontario, you will play a vital role in providing exceptional customer service to our online clients. This part-time entry-level position requires at least 1 year of relevant experience. We are looking for individuals who are reliable, hardworking, have strong teamwork skills, and possess a keen attention to detail.

Responsibilities: - Respond to client inquiries via email, live chat, and phone in a timely and professional manner - Assist clients with account maintenance, transactions, and general inquiries - Identify and escalate any potential issues or concerns to the appropriate department - Develop and maintain strong relationships with clients to ensure high levels of satisfaction and retention - Stay up-to-date on company products, services, and industry trends to provide accurate information to clients - Collaborate with team members to ensure a cohesive and positive client experience - Maintain accurate and detailed records of client interactions and transactions

Requirements: - 1 year of experience in a client-facing role - Excellent communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office Suite and CRM software - Strong problem-solving skills and ability to think critically - A positive attitude and willingness to learn and adapt in a fast-paced environment

Benefits: - Dental insurance - Employee discounts - Life insurance

Working Environment: At Charles Schwab, we prioritize understanding and empathy in all client interactions. We strive to create a supportive and collaborative working environment where all team members are valued and respected.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Charles Schwab is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.