Online Client Service Associate

As an Online Client Service Associate at Host Hotels & Resorts in Vancouver, British Columbia, you will play a crucial role in providing exceptional customer service to our online clients. This part-time entry-level position requires at least 1 year of experience in a customer service or hospitality role. We are looking for individuals who are resourceful, adaptable, have strong people management skills, and thrive in a teamwork-oriented environment.

Responsibilities: - Respond to and resolve customer inquiries and concerns via online channels (email, chat, social media) - Provide assistance with online bookings, reservations, and cancellations - Assist customers with troubleshooting any issues they may encounter with our online platforms - Collaborate with internal teams to ensure a seamless customer experience - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Contribute to team meetings and training sessions to continuously improve service delivery

Requirements: - High school diploma or equivalent - 1 year of experience in customer service or hospitality - Excellent communication skills, both written and verbal - Proficiency in using online platforms and applications - Ability to work in a fast-paced environment and multitask effectively - Strong problem-solving skills and attention to detail

Benefits: - Visa sponsorship for eligible candidates - Profit sharing opportunities - Paid Time Off (PTO) for part-time employees - Support for personal and professional development

Working Environment: At Host Hotels & Resorts, we are committed to supporting our employees in their personal and professional growth. We provide a positive and inclusive working environment where all employees have the opportunity to thrive and succeed.

Equal Opportunity Statement: Host Hotels & Resorts is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-04-29

Join our team and be a part of creating unforgettable experiences for our online clients! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.