Online Client Service Officer

AbbVie is seeking a motivated and dedicated Online Client Service Officer to join our team in Vancouver, British Columbia on a part-time basis. As an Associate Level role, the successful candidate will have at least 3 years of experience in client service or a related field.

Responsibilities: - Manage online client inquiries and provide timely and accurate responses - Assist clients with account setup, troubleshooting, and navigation of online platforms - Coordinate with internal teams to resolve client issues and ensure customer satisfaction - Maintain detailed records of client interactions and transactions - Monitor online client activity and identify opportunities for improvement - Stay up-to-date on company products, services, and policies to provide accurate information to clients - Participate in training sessions and professional development opportunities to enhance skills and knowledge

Requirements: - Bachelor's degree in business, marketing, communications, or a related field - Proven experience in online client service or a similar role - Excellent communication skills, both written and verbal - Strong attention to detail and ability to multi-task - Proficiency in Microsoft Office and online communication tools - Ability to work independently and as part of a team - Knowledge of online platforms and social media tools preferred

Personality traits: - Motivated to provide exceptional service to clients - Dedicated to meeting and exceeding client expectations

Soft skills: - Strong communication skills to effectively interact with clients and internal teams - Attention to detail to ensure accuracy in client interactions

Benefits: - Paid sick leave - Profit sharing - Paid Time Off (PTO)

Working environment: At AbbVie, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to apply: July 13, 2024

Equal opportunity statement: AbbVie is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and support the diversity of our employees and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.