Online Client Service Specialist

We are seeking a driven and customer-focused Online Client Service Specialist to join our team at WEC Energy Group in Vancouver, British Columbia, CA. This part-time entry-level position is perfect for individuals who are resourceful, passionate, and eager to provide excellent online client service.

Responsibilities: 1. Respond promptly and professionally to client inquiries through online channels such as email, chat, and social media. 2. Assist clients with account setup, billing inquiries, and troubleshooting technical issues. 3. Manage and update client information in our database accurately. 4. Collaborate with other teams to ensure timely resolution of client issues. 5. Conduct research to stay informed about industry trends and best practices in online client service. 6. Identify opportunities for process improvement and participate in the implementation of new strategies. 7. Maintain a high level of professionalism and confidentiality in all client interactions.

Requirements: 1. Strong communication skills, both written and verbal. 2. Excellent project management skills with the ability to prioritize tasks effectively. 3. Proficiency in conducting online research and analyzing data. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Basic knowledge of customer relationship management (CRM) systems. 6. Previous experience in online client service is a plus but not required. 7. A passion for providing exceptional service to clients.

Benefits: 1. Relocation allowance for eligible candidates. 2. Retirement plan for long-term financial security. 3. Vision insurance to support your eye health.

Working Environment: At WEC Energy Group, we thrive in a culture that embraces change and responds resiliently to challenges. You will have the opportunity to grow professionally and make a positive impact on our clients and the community.

Equal Opportunity Statement: WEC Energy Group is an equal opportunity employer and embraces diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-06-07

If you are a motivated individual with a passion for online client service and a desire to grow in a dynamic environment, we encourage you to apply for the Online Client Service Specialist position at WEC Energy Group. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.