Online Client Support Associate

Job Description:

UGI is seeking a passionate and dedicated Online Client Support Associate to join our team in Vancouver, British Columbia. As an Associate Level position, the successful candidate should have at least 4 years of experience in a client support or customer service role. The Online Client Support Associate will be responsible for providing online support to our clients, resolving their inquiries and issues in a timely and professional manner.

Responsibilities: - Respond to client inquiries and resolve issues via online chat, email, and phone communication - Provide excellent customer service and build strong relationships with clients - Identify and escalate priority issues and ensure timely resolution - Collaborate with other team members to improve processes and enhance the customer experience - Continuously analyze client feedback and make recommendations for improvement - Stay up to date on product and service offerings to better assist clients - Assist with online order processing and account management - Adhere to company policies and procedures at all times

Requirements: - 4 years of experience in a client support or customer service role - Proven leadership skills and the ability to work effectively in a team environment - Excellent analytical skills and the ability to problem solve in a fast-paced environment - Strong communication skills, both written and verbal - Proficiency in Microsoft Office and online communication tools - Ability to multitask and prioritize tasks effectively - A passion for helping others and exceeding customer expectations

Benefits: - Retirement plan - Free accommodation - Medical coverage

Working Environment: UGI is dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of support and service to our clients.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: UGI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.