Online Client Support Associate

The Online Client Support Associate at Western Digital in Montreal, Quebec will play a crucial role in providing outstanding customer service to our online clients. This part-time entry-level position requires a minimum of 1 year of experience in a customer support role.

Responsibilities: - Respond to client inquiries and provide timely and efficient resolution to any issues or concerns - Manage online chat support to assist clients with their queries or technical difficulties - Ensure client satisfaction by addressing any feedback or complaints in a professional and positive manner - Collaborate with the sales and marketing teams to optimize the client experience and drive engagement - Keep accurate records of client interactions and provide reports on customer feedback and trends

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using online communication tools and software - Adaptable and able to think creatively to solve problems - Driven and motivated to provide the best possible customer service

Personality Traits: - Adaptable: Willing to learn and grow in a dynamic work environment - Driven: Motivated to excel and achieve goals

Soft Skills: - Adaptability: Ability to adjust to changing circumstances and priorities - Creativity: Thinking outside the box to find innovative solutions

Benefits: - Dental insurance - Paid Time Off (PTO) - Disability insurance

Working Environment: Western Digital is a company that transcends borders, promoting collaboration on a global scale. Our diverse team values inclusivity and teamwork to achieve success together.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Western Digital is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.