Online Client Support Manager

Job Description:

Burlington Stores is seeking a highly motivated and experienced Online Client Support Manager to join our team in Vancouver, British Columbia. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in client support and a proven track record of success.

Responsibilities: - Manage and oversee the online client support team, ensuring excellent customer service and timely responses to inquiries. - Develop and implement strategies to improve the client support process and enhance the overall customer experience. - Analyze data and feedback to identify trends and make recommendations for improvements. - Collaborate with the marketing and sales teams to ensure alignment on client support initiatives. - Provide training and guidance to team members to enhance their skills and performance. - Handle escalated client issues and ensure they are resolved in a timely and satisfactory manner. - Stay up-to-date on industry trends and best practices in client support to continuously improve processes.

Requirements: - 8 years of experience in client support or a related field. - Strong communication and interpersonal skills. - Hardworking and confident personality traits. - Creativity and decision-making soft skills. - Ability to work effectively in a fast-paced environment. - Experience with CRM systems and customer service software. - Bachelor's degree in a related field is preferred.

Benefits: - Remote work flexibility. - Retirement plan. - Paid Time Off (PTO).

Working Environment: At Burlington Stores, we believe in achieving success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing exceptional customer service and continuously improving our processes to meet the needs of our clients.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Burlington Stores is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.