Online Client Support Manager

Job Description:

GameStop is seeking a part-time Online Client Support Manager to join our team in Vancouver, British Columbia, Canada. As a mid-to-senior level position, we are looking for an individual with at least 8 years of experience in customer support and client management. The ideal candidate will be resilient, passionate, have strong emotional intelligence, and adaptability.

Responsibilities: - Manage and oversee all aspects of online client support for GameStop - Develop and implement strategies to improve client satisfaction and retention - Respond to client inquiries and resolve issues in a timely and professional manner - Monitor and analyze client feedback to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless client experience - Train and mentor support team members - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business, Marketing, or related field - 8+ years of experience in client support and management - Strong communication and interpersonal skills - Ability to multitask and work under pressure - Proficiency in Microsoft Office and CRM software - Knowledge of e-commerce platforms and online marketing - Experience working in a fast-paced environment

Benefits: - Visa sponsorship for eligible candidates - Life insurance - Parental leave

Working Environment: At GameStop, we encourage a spirit of exploration and taking calculated risks for growth. Our team is supportive, collaborative, and dedicated to delivering exceptional client support.

Equal Opportunity Statement: GameStop is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.