Online Client Support Officer

Job description: Freddie Mac, a leading mortgage finance company, is seeking a dedicated and customer-focused Online Client Support Officer to join our team in Vancouver, British Columbia. This part-time position is perfect for an Associate Level professional with at least 3 years of experience in a client support role.

Responsibilities: - Provide online support to clients through various communication channels (email, chat, phone) - Assist clients with account management, troubleshooting technical issues, and resolving inquiries in a timely and professional manner - Collaborate with cross-functional teams to address client needs and enhance customer satisfaction - Analyze client data and feedback to identify trends and make recommendations for improvement - Participate in negotiations with clients to reach mutually beneficial outcomes

Requirements: - Motivated and independent personality traits - Strong analytical and negotiation skills - 3+ years of experience in a client support role - Excellent communication and customer service skills - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Relocation allowance for eligible candidates - Parental leave for new parents - Retirement plan options - Opportunities for professional development and growth within the company

Working environment: At Freddie Mac, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to fostering a supportive and collaborative work environment where employees can thrive and make a meaningful impact.

Deadline to apply: May 11, 2024

Equal opportunity statement: Freddie Mac is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.