Online Client Support Representative

Job Description:

Supervalu is seeking a part-time Online Client Support Representative to join our team in Vancouver, British Columbia, Canada. As an entry-level position, we are looking for a candidate with at least 1 year of experience in a customer service role. The ideal candidate will possess a confident and independent personality, along with adaptability and creativity as essential soft skills.

Responsibilities: - Provide exceptional customer support via online platforms such as email, chat, and social media - Address client inquiries, concerns, and feedback in a timely and professional manner - Troubleshoot technical issues and provide solutions to ensure a seamless online experience for our clients - Assist with order processing, tracking, and fulfillment to meet customer expectations - Collaborate with internal teams to relay customer feedback and improve online services - Maintain accurate and detailed records of interactions with clients for future reference - Stay up-to-date on company products, services, and promotions to better assist clients

Requirements: - Minimum of 1 year of experience in a customer service role - Confident and independent personality traits - Adaptability and creativity in problem-solving - Excellent communication and interpersonal skills - Strong attention to detail and organizational abilities - Basic knowledge of online platforms and technology - Availability to work evenings and weekends as needed

Benefits: - Life insurance coverage - Retirement plan options - Employee discounts on company products and services

Working Environment: At Supervalu, we prioritize quality in all aspects of our work, products, and services. As an Online Client Support Representative, you will play a crucial role in ensuring our clients receive top-notch support and assistance when interacting with our online platforms.

Deadline to Apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: Supervalu is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.