Online Contact Center Assistant

Job Description:

We are seeking a detail-oriented and customer-focused Online Contact Center Assistant to join our team at PNC Financial Services Group in Montreal, Quebec, CA. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a similar role. This is a part-time position with opportunities for growth within the company.

Responsibilities: - Provide timely and accurate responses to customer inquiries through various online channels (email, chat, social media) - Assist customers with account management, technical support, and general inquiries - Escalate complex issues to the appropriate department for resolution - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure a consistent and positive customer experience - Analyze customer feedback and suggest improvements to processes and procedures

Requirements: - Adaptability and dedication to providing excellent customer service - Strong cooperation and communication skills - Ability to analyze customer data and provide insights - Proficiency in Microsoft Office and online communication tools - Experience in a contact center or customer service role preferred - Bilingual in English and French is a plus

Benefits: - Disability insurance - Company transportation - Life insurance

Working Environment: At PNC Financial Services Group, we are committed to environmental responsibility and sustainable practices. Our office in Montreal is designed to promote a healthy and collaborative work environment.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.