$2,500 - 4,200 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Canadian National Railway Company is seeking a part-time Online Contact Center Associate to join our team in Montreal, Quebec, Canada. As an Associate Level position, the ideal candidate will have a minimum of 3 years of experience in a similar role. We are looking for individuals who are resilient and reliable, with excellent emotional intelligence and communication skills.
Responsibilities: - Handle customer inquiries via online chat, email, and social media platforms in a professional and timely manner - Provide accurate information regarding products, services, and company policies - Troubleshoot and resolve customer issues effectively and efficiently - Maintain a high level of customer satisfaction through exceptional service - Collaborate with other departments to resolve complex customer concerns - Keep detailed records of interactions and transactions
Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Strong communication skills, both written and verbal - Excellent emotional intelligence and ability to empathize with customers - Ability to work independently and as part of a team - Proficiency in using online chat platforms and email systems - Knowledge of railway industry operations is an asset - Fluent in English and French (additional languages are a plus)
Benefits: - Vision insurance - Remote work flexibility - Profit sharing opportunities - Vibrant and joyful work environment
Equal Opportunity Statement: Canadian National Railway Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 15, 2024
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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